Delivery & Returns

We put the same thoughtful care into everything we do, from our handcrafted pieces to our gift-ready packaging and postage. Below you’ll find a summary of our delivery and returns information.

Delivery

UK Delivery

  • Free UK delivery
  • In-stock items: Dispatched within 2–4 business days
  • Made-to-order items: Please allow 2-3 weeks for production and dispatch
  • Bespoke commissions: Timelines are tailored to your project
  • Delivery Service: Next working day (once dispatched) via DPD or Evri
  • You'll receive a tracking number via email when your order is on the way.

International Shipping

We're always happy to arrange international delivery where possible. If interested, please contact us and we’ll provide a quote.

International customers are responsible for any import duties, customs charges, or local taxes required by their country.

See our Shipping Policy for further information.

Returns

We want you to be delighted with your order, but if something isn't quite right, here's a summary of our returns information.

Returns

If you wish to return your order, please contact us within 14 days of delivery to request a return.

Items must be returned unused and in their original condition. You’ll also need proof of purchase

Once your return is accepted, we’ll send you instructions on how and where to send your package. Please note, the return shipping costs will be deducted from your final refund.

Full details can be found in our Returns Policy.

Bespoke Items

As they are made specifically for you, custom orders cannot be returned.

Faulty items

We take great care when packing our items, but if yours arrives damaged or faulty, please contact us straight away. We want you to be happy with your order, so we'll do our best to make it right.

Full details can be found in our Returns Policy.